Privacy Policy

Last updated: Aug 19, 2026 | Effective: Aug 19, 2026 | Operated by Aerospace Computer Canton Province China (ACCPC)

I. Who We Are

This Privacy Policy applies toAerospace Computer Canton Province China (ACCPC)(Unified Social Credit Code 9144011333146466X5, hereinafter referred to as "we" and "ACCPC ") www.accpc.com.cnComputer repair, Server Repair, Data Recovery, Network Engineering, IDC data centre and accessories sales services provided by the website and offline stores located at No.3-8 Jinlong Road, Dalong Street, Panyu District, Guangzhou.

We are personal information processors. If you have any questions about this policy, you can reach us directly by calling 020-39029800-a human being answers the phone, not a robot.

II. What Information We Collect

2.1 Information you voluntarily provide to us

• contact informationName, mobile phone number, landline (020-39029800 / 18825126836), WeChat, email (py189@189.cn);
• equipment information: Brand, model, SN serial number and fault description of the equipment sent for repair;
• billing information: Company name, taxpayer identification number, registered address, telephone number, bank of deposit and account number required for invoice issuance;
• service address: Site address, floor, access control information and docking personnel during on-site service or IDC construction.

2.2 Data that already exists in the device

• Operating systems, applications, documents, photos, videos, chats, emails, Databases on computer/server hard drives;
• router, firewall, switch configuration files;
• File system structure and original data on NAS, disk array, USB flash drive, SD card and other storage media.

III. How We Use This Information

2.1 The contact and billing information you voluntarily provide will only be used for the following purposes:

• Confirm repair/ on-site time, quote and repair progress with you;
• Issue ordinary VAT invoices or special invoices;
• After-sales return visit within warranty period (usually once 7 days and 30 days after the repair);
• For problems that cannot be resolved on-site, contact the equipment manufacturer or a third party designated by you.

2.2 We only read data on devices in the following cases:

• Verify the repair results: for example, after reinstalling the system, confirm that it can boot normally, and confirm that the hard drive can be identified after replacing the motherboard;
• Perform data recovery: mirror, scan and extract according to the file type and directory location you describe;
• Troubleshooting: for example, judging blue screen code through system log, judging hard drive health through SMART data.

We do not review your personal photos, chats, or emails unless this is necessary to troubleshoot a problem and we ask for your verbal or written consent before doing so.

Special confidentiality rules for data recovery services

Data recovery involves a large number of sensitive files, and we implement stricter confidentiality processes for this business:

1. Order Receiving Phase: The front desk only registers the customer name, contact information, media model and symptoms, and does not register the specific file content in the media;
2. operation link: Recovery work is carried out on an independent working machine, which is not networked and does not insert any external U disk. The mirror disk is physically isolated from the output disk;
3. delivery link: The recovered data shall be checked and signed by you (or your authorized person in writing) in person, and we will not leave any copies;
4. Clean up the link: Strictly according to customer requirements: delete immediately or save it for 1-7 days as required by you, and delete it completely after more than 7 days. When deleting, the engineer uses overwrite software to erase all images, temporary files, and output directories on the workstation, and sign on the work order for confirmation;
5. classified media: Customers in government, military, finance, medical, law firms and other industries can sign a separate Non-Disclosure Agreement (NDA) when sending for repair. We can complete the operation at your designated site or under your supervision.

V. On-site service and IDC construction site

On-site service, engineers may be exposed to your home or office Wi-Fi password, surveillance screen, file rack, server rack, etc. Our rules are:

• Engineers wear work cards, wear shoe covers first when entering the door, and do not take photos or video on their own initiative;
• If you need to take photos of equipment nameplate and screen error information, please ask for your consent first. The photos are only used for archiving this work order and deleted after 30 days;
• Do not connect to networks unrelated to this service or operate equipment unrelated to this service;
• IDC equipment room construction shall comply with the procedures of access registration, anti-static, power interruption and transmission of the equipment room, bring tools, and leave no personal items on site.

VI. Information Storage Location and Retention Period

Customer contact information and work orders:It is stored in the local business system of our store (physical server located in Panyu, Guangzhou) for 3 years for after-sales and tax reference during the warranty period. After 3 years, it will be anonymized or completely deleted.

Billing information:It shall be retained for 10 years in accordance with the Measures of the People's Republic of China for Invoice Management.

Equipment data:Temporary existence only during maintenance/restoration period, cleared according to the time limit specified in Article 4 of this policy.

Website visit logs:It is automatically recorded by the server Nginx and Alibaba Cloud CDN / WAF and kept for more than half a year (not less than 180 days) in accordance with national network security laws and regulations. It is only used to troubleshoot attacks and failures and ensure network security. It is not associated with your personal identity.

VII. What We Do Not Do

• will not sell your name, phone number, email address to any third-party marketing agencies;
• Do not share personal photos, chat logs, or business files from your device;
• Do not train any public or private AI models with your data;
• Will not hand over your equipment to third parties for repair without your consent (except for manufacturer warranty, and will inform you in advance);
• Will not use third-party advertising tracking pixels on the site (no Baidu statistics, no Google Analytics, no WeChat buried points)

VIII. YOUR RIGHTS

You have the following rights over your personal information, which can be exercised by phone, mail or in person:

• right to know: Ask what information we hold about you;
• right of correction: Ask us to correct wrong telephone, address, invoice title;
• right to erasure: Ask us to delete your contact details and work orders after the expiration of the legal retention period;
• Right to withdraw consent: Refuse us to read your equipment data in unnecessary scenarios (this may cause some repairs to not be completed);
• data portability right: Ask us to export your shop history jobs in Excel or CSV format.

We will respond within 15 working days of receiving your request. If you believe that our handling of personal information infringes on your legitimate rights and interests, you can also complain to Guangzhou Internet Information Office, the Internet Supervision Department of the Public Security Bureau or 12315.

IX. Cookies and website visit logs

This website uses a minimal number of cookies, only for:

• Remember if you turned off the top notification bar (local cookies, do not upload);
• admin login status (/admin/path only, administrator only).

We do not access any third-party advertising, remarketing, user profiling cookies. You can remove them at any time in your browser settings.

X. Protection of minors

Our service is for adults. If you are under 14 years old, please send your equipment to repair accompanied by a guardian who will sign the work order on your behalf. We do not collect personal information from minors on our own initiative; if we find that we have collected it incorrectly, we will delete it immediately.

XI. Policy Update

This policy may be updated as business changes or laws and regulations change. Significant changes (e.g. changes in data usage, new third-party sharing) will be notified to you via a notice at the top of the website, telephone or WeChat; general revisions will update the "last updated" date on this page. Continued use of our services will be deemed to be your acceptance of the revised policy.

How to Contact Us