Terms of Service

Last updated: Aug 19, 2026 | Effective: Aug 19, 2026 | Operated by Aerospace Computer Canton Province China (ACCPC)

I. Scope of application

These Terms of Service apply to your acceptance of services provided by Aerospace Computer Canton Province China (ACCPC)(hereinafter referred to as "ACCPC","we") by:

• To the shop for repair (Address: No.3-8 Jinlong Road, Dalong Street, Panyu District, Guangzhou);
• On-site service scheduled by phone/WeChat;
• passwww.accpc.com.cnOrders converted after online consultation on the website;
• Parts Sales (pick up at the store, delivery in the same city, express delivery).

If you hand over the equipment to us or we start the service on-site, it is deemed that you agree to these terms. If there is any special agreement (confidential data, special time limit, off-site construction), please confirm with us in writing (WeChat text, email, contract) before the service starts.

II. Basic facts you need to know

Before we talk about the terms, here are a few things we think you have a right to know in advance:

• Computer repair is not 100% replacement can be done. Some failures (such as chip-level motherboard maintenance, serious corrosion of water) have a success rate, we will tell you the truth;
• Data recovery has a window period. Hard drive abnormal noise, error deletion, error format, the first time to send power, the highest success rate; repeated attempts to power on the disk will be completely killed;
• Price we quote in advance. Inspection fees, maintenance costs, spare parts costs, on-site costs are how much, you know before commencement; will not repair to half of the temporary price increase;
• We are a physical store, not remote outsourcing. The same people answer the phone, repair the machine, and issue invoices. If there is a problem, you can find someone.

III. Order and quote

3.1 Shop delivery repair process

1. The front desk registers the equipment information and symptoms, and issues the Maintenance Work Order or maintenance notification text;
2. Engineers conduct preliminary power-on inspection, inform general inspection and repair direction and general repair and quote amount range;
3. Customer gives up maintenance → takes back equipment (RMB 50–150 inspection and evaluation fee shall be paid, depending on equipment type and fault complexity);
   Customer agrees to repair → workflow continues to enter the in-depth inspection repair process (if there is pre-inspection cost, inform in advance);
4. Engineers in-depth inspection (usually 1-2 hours, complex fault within 24 - 48 hours), issued test results and final repair quote range;
5. Minor equipment failure → equipment has been repaired and eliminated (customers only need to pay the basic inspection and maintenance costs agreed before);
   The customer has a major fault and agrees to repair → the workflow continues to enter the in-depth repair process;
6. Maintenance midway → Customer reneges and needs to interrupt the maintenance process → The maintenance process is immediately suspended (only the basic inspection fee agreed before is charged);
7. After completion of repair → testing without problems → delivery of equipment and customer → payment of final full repair cost
8. 7-90 days after repair → according to the original equipment repair fault the same damage to provide after-sales service, warranty failure repair no longer charged;
   After 7-90 days of maintenance → or after the agreed warranty time exceeds, or the original maintenance point of the equipment fails (i.e. insured) → provide friendly inspection service → preferential price maintenance.

3.2 on-site service process

1. Telephone/WeChat reservation, explaining the symptoms and address;
2. Engineer on-site inspection, on-site quote; repair on the spot after you agree;
3. If the problem cannot be solved on site (need to change parts, need to bring back special equipment), the engineer will confirm the plan and time with you.

IV. Maintenance Service Terms

4.1 Computer/laptop repair

• system class(Reload, blue screen, stuck, virus): RMB 50-RMB 100, 7 days warranty;
• hardware detection: According to the inconsistency between the equipment type and the symptoms, it is necessary to charge a basic inspection fee ranging from 50 to RMB 150 (only charged if the customer is unwilling to repair after the inspection or the customer reneges on the maintenance);
• chip-level repair(Motherboard circuit, graphics card, power supply module): according to the fault quote, usually RMB 150–600, warranty 30-90 days;
• the accessories for replacement: Parts cost + manual fee, parts warranty according to factory trademark (usually more than 1 year), manual service process warranty 30 days.

4.2 Server Repair

• Including Dell / HP / Lenovo /Huawei/Inspur and other brands of rack and tower servers;
• Detection, fault location, spare parts replacement, array reconstruction, system migration are all done;
• Quote by model and fault complexity, usually from RMB 300;
• Enterprise customers can sign annual maintenance contracts and settle monthly/by time.

4.3 Maintenance of equipment during maintenance

• The equipment for repair is stored in the repair area of the store, and the monitoring video is recorded 24 hours a day;
• After the repair is completed, we will notify you to pick up the machine and keep it free of charge for 30 days; RMB 2 storage fee will be charged for more than 30 days; if it exceeds 90 days, it will be handled as unclaimed (three reminders will be made by telephone/WeChat in advance);
• Valuable equipment (high-end game books, workstations, servers) is recommended when you take it away.

V. Data Recovery Services

5.1 flow

1. You send repair media (hard drive/ U disk/ SSD / RAID array /mobile phone storage), front desk registration;
2. Engineer inspection (1 - 2 working days), give recovery feasibility assessment and quote;
3. You agree to start recovery; do not agree to return free media;
4. After the recovery is completed, you go to the store (or remote) to verify the recovery results and confirm satisfaction before paying;
5. The recovered data is copied to the storage media provided by you, and we do not keep copies.

5.2 Price reference (actual price after diagnosis)

The above is the reference price, the actual quote is subject to the test results. The same fault, the disc damage degree is different, the price and success rate vary greatly.

5.3 obligation of maintaining confidentiality

We assume confidentiality obligations for your recovered data, see Article 4 of Privacy Policy for details. Government, financial, medical, law firms and other clients can sign a separate NDA.

VI. Network Engineering and IDC Construction

• Service Areas: Structured Cabling, Wi-Fi coverage, CCTV installation, firewall configuration, server shelving, server room relocation;
• Proposal + quote + construction period shall be issued before construction, and construction shall commence after confirmation by both parties;
• If the site conditions are found inconsistent with the scheme during construction (wall structure, pipeline orientation, new requirements of Party A), timely communicate and adjust the scheme and price;
• Acceptance criteria: number of points, network speed, coverage rate and equipment on-line rate agreed in the scheme;
• Warranty: wiring engineering warranty 1 year, equipment warranty according to factory trademark.

VII. Parts Sales

• We sell computer accessories (CPU, memory, hard drive, motherboard, graphics card, power supply, chassis, etc.) are new authentic formal channels, refurbished accessories will be clearly marked and given;
• Prices fluctuate with the market, the following list is quoted at the time subject;
• Warranty according to manufacturer standard, usually 1 - 3 years;
• 7 days return without reason is limited to unopened goods; unopened and installed accessories, if there is quality problem, follow the manufacturer's warranty process.

VIII. Payment and Invoice

• Payment methods: cash, WeChat, Alipay, bank transfer, corporate transfer can be;
• To shop maintenance: repair the inspection machine no problem before payment;
• On-site service: on-site payment or WeChat transfer;
• Network Engineering / IDC construction: 30% advance payment + 60% acceptance payment + 10% warranty (subject to the contract);
• Invoice: VAT general invoice and VAT special invoice can be issued. Please provide complete invoicing information (company name, tax number, address, telephone number, account opening bank and account number).

IX. Warranty and After-sales

The warranty period starts from the date when the repair is completed and your inspection is confirmed. If the same problem occurs during the warranty period, it will be repaired free of charge; if it is caused by your improper use (falling, water ingress, self-disassembly), it is not within the warranty scope.

X. Exclusions and Risks

We are not responsible for the following situations, please understand:

• Hardware aging and hidden faults existing before maintenance, exposed during maintenance;
• Data Recovery: serious physical damage to the disk, irreversible firmware damage, SSD master damage caused by unreadable;
• The password and account number you provided are incorrect, resulting in maintenance being impossible or requiring extra man-hours;
• Secondary damage caused by your own operations such as disassembling and repairing, brushing the BIOS, and shorting pins;
• Equipment damage caused by force majeure (power failure, fire, flood, earthquake).

XI. Cancellation and Refund

• Repair not started: After testing, you do not agree with the quote, and you can take the machine at any time (you need to pay RMB 50–150 for testing and evaluation);
• Maintenance in progress Cancel: The spare parts cost (already opened, cannot be returned) is borne by you, manual fee is not charged;
• Repair failure: repair not charge repair fees, your equipment returned as it is;
• Data recovery failed: No charge, the medium is returned as it is;
• Accessories Sales Returns: 7 days without reason; opened with quality problems go warranty.

XII. Dispute Resolution

Any dispute between the two parties shall be settled through friendly consultation. If consultation fails, the dispute shall be settled in the following manner:

• Call 12315 Consumer Complaint Hotline;
• Complaint to Panyu District Consumer Committee of Guangzhou;
• To Guangzhou Panyu District People's Court to file a lawsuit.

We try to solve things at the "sit down and chat" level. If you have any dissatisfaction, contact the store manager directly, telephone 020-39029800.

XIII. Contact information