Server hardware repair

A minute of server downtime, enterprises may lose thousands of business. We provide 7×24 hours of server hardware maintenance, covering Dell, HP, Lenovo, Inspur, Huawei and other mainstream brands, remote presence, data protection is always a priority.

Common hardware failures Support Brand Model maintenance process real case price reference FAQ

The most problematic parts of the server

The server pursues 7×24 uninterrupted operation. Under long-term high load, these components are the most prone to problems:

hard drive: Enterprise hard drive life is generally 3-5 years, bad sectors, dropped is the number one cause of server alarm. Timely replacement in array environment is the key.
power supply: Single failure in redundant power supply is very common, manifested as power alarm, unable to boot. Hot plug power supply can be replaced online.
fan: Fan damage will cause the server to overheat protection shutdown, or the fan will run at full speed and make a lot of noise.
RAID cardFailure of the array card will cause the hard drive to be unrecognized and the data read to be interrupted (the data is usually still there).
memoryECC memory error will cause blue screen, restart, through the log can be located to the specific slot.
motherboard: No display on startup, unable to light up, mostly motherboard failure, professional diagnosis is required.

Server brands and models we support

Our engineers are familiar with the architecture and common faults of mainstream server brands, and have corresponding accessories channels:

Dell: PowerEdge R Series (R730/R740/R750), T Series Tower, familiar with iDRAC remote management.
HPProLiant DL Series (DL360/DL380 Gen9/Gen10), familiar with iLO remote management.
LenovoThinkSystem SR Series, System X Series.
Inspur /Huawei: Domestic brand rack server, commonly used by government and enterprise customers.
Assembly/White Card ServerSupermicro motherboards, customized storage servers.

Regardless of brand old or new, we adhere to the principle of diagnosis first, maintenance later, repair not replacement, and control costs for you with board-level maintenance.

Server Repair, Remote and Presence Dual Mode

Server maintenance is fast. We offer two response modes:

Remote diagnosis (preferred): Through iDRAC/iLO/IPMI out-of-band management or remote desktop, access within 15 minutes, many system-level and configuration-level problems can be solved remotely with zero wait.
to be present to deal with: When hardware (hard drive, power supply, fan, memory, motherboard) needs to be replaced, engineers shall bring spare parts on-site and arrive at Guangzhou Urban area within 2 hours.

Data protection priorities: Any operation involving storage, we evaluate the array and data status first. When it is necessary to move the hard drive, do backup or mirror before construction, never risk data loss. After the repair is completed, stress test, and issue inspection report and preventive advice.

⚠️ Server alarm, don't fight it.A lot of enterprise servers have been running with illness-a power failure, array degradation, fan alarm, but no one to deal with, until the complete downtime regret. Alarm is the server in distress, early detection early treatment, the lowest cost. Suggest signing a maintenance contract, let us help you keep an eye on.

real case

This is how we help our clients solve problems.

HP server fan spinning, temperature control module failure

In April 2026, a logistics company reported that all fans of HP DL380 Gen10 server were running at full speed, and the noise in the server room was too loud to work. The detection found that it was not the fan problem, but the motherboard temperature sensor failure, which caused the system to read the temperature and the fan default full speed. After replacing the temperature sensor, the fan returned to normal speed, and the noise disappeared. If the fan was replaced incorrectly, it would not only cost money but also solve the problem.

E-commerce promotion eve server downtime overnight repair

In June 2026, an e-commerce enterprise in Panyu suddenly failed to start up the server on the eve of the big promotion, and the order system crashed. We started the Incident Response Service, and it was judged that the power module was damaged after 30 minutes of remote access. The spare parts were replaced on-site overnight, and the online was restored at 2 a.m., thus saving the big promotion. The customer signed an annual maintenance contract afterwards, turning the fire protection into fire prevention.

price reference

Test first, quote later, repair later

Item	Reference Price	Notes
remote diagnosis	free of charge	Preliminary judgment problem
on-site diagnosis	RMB 200	Diagnosis fee credited
Hard Drive/Power Supply/Fan Replacement	By piece + man-hour	genuine parts
Motherboard-level maintenance	RMB 800	chip-level repair
Memory/CPU replacement	By piece + man-hour	Compatibility tests included
emergency presence	30% surcharge	2-hour response

* The above is the reference price, the specific quote after diagnosis shall prevail; batch/enterprise customers can negotiate discounts. Final pricing is subject to the actual on-site inspection.

On the diagnostic fee and parts safety: Hardware diagnosis means disassembly, power-up and instrument-based troubleshooting, which takes engineer time and test equipment, so we charge a basic diagnostic fee for on-site and in-store repair jobs (the amount depends on the item and the device; the reference prices on this page are a starting point only). If you decide not to repair after the diagnosis, or stop midway, you pay only the basic diagnostic fee and no repair labour. Every component and all of your parts are logged and returned exactly as received. We never remove or swap a customer's parts - which is the difference between a proper service provider and a back-street repair shop.

FAQ

About server hardware maintenance, we are often asked

Server's down. How long till you get there?

Response within 15 minutes for remote diagnosis. Arrive within 2 hours in Guangzhou Urban area and 1 hour in Nansha, Panyu. Emergency channel can be used. Customers who sign maintenance contract enjoy priority response.

Will maintenance affect my business data?

We put data protection first. Backup or mirror before storage operations, and the maintenance process does not affect the original data. This is the biggest difference between server maintenance and ordinary computer repair, and it is also the link we treat most carefully.

Is an old server worth repairing?

Many older servers (e.g. R730, DL380 Gen9) still have adequate performance, and third-party maintenance is a cost-effective option after official maintenance expires. We will evaluate the fault and machine value, and truthfully recommend repair or replacement.

Can you sign a long-term maintenance contract?

Yes. We provide server maintenance contracts, including regular inspections, 7×24 fault response, spare parts support and operation and maintenance reports, to turn uncontrollable downtime risks into predictable services. See the server maintenance topic for details.