Server daily maintenance and O & M outsourcing

Instead of waiting for the server downtime and spending a lot of money to put out the fire, it is better to do a good job of maintenance. Our server maintenance service, through regular inspection and 7×24 monitoring, turns uncontrollable sudden failures into predictable smooth operation.

Why Maintenance? What does maintenance include? Maintenance plan real case price reference FAQ

Why servers need regular maintenance

Many enterprises treat servers as good, and the result is often a minor illness dragged into a major failure. The value of regular maintenance is reflected in these visible places:

nipping a fault in the bud: Hard drive bad sectors, array degradation, capacitor bulging, fan dust, these have a precursor. Regular inspection can be detected in advance, while still easy to deal with.
Avoiding data disastersRAID degradation goes undetected and backup tasks fail quietly, which is the root cause of many data loss accidents. Maintenance includes array and backup status checking.
extend equipment life: Regular ash removal, thermal paste change, power check, can make the server serve for several years, delaying a large replacement cost.
reduce overall costsA sudden downtime business loss often exceeds the maintenance cost of a whole year. Maintenance is typically a small price to pay.

What our maintenance services include

Maintenance is not a phone call, but a systematic health management system:

Regular inspection (quarterly/monthly)Hardware health (hard drive S.M.A.R.T., array status, temperature), system log analysis, performance bottleneck assessment, security patch check.
7×24 fault responseTelephone/remote acceptance at any time, emergency fault priority treatment, remote 30 minutes, on-site response within 4 hours.
Deep cleaning and maintenance: Once a year, the whole machine dust removal, cooling thermal paste replacement, fan inspection, significantly reduce overheating failure.
service parts support: Common wearing parts (hard drive, power supply, fan) stock, rapid replacement in case of failure, different accessories.
Operations Report: Each inspection report is issued, including health score, risk warning, expansion and optimization suggestions, so that IT investment has evidence to follow.

Flexible maintenance options, on-demand selection

Maintenance requirements vary greatly for enterprises of different sizes. We offer three solutions:

Basic inspection version: Suitable for small and micro enterprises with 1-3 servers. On-site inspection + remote support once a quarter, and regular physical examination should be done first.
Standard Maintenance Edition: Suitable for growing enterprises with multiple servers and storage. Monthly inspection +7 × 24 response + annual in-depth repair + spare parts support, covering most of the daily operation and maintenance needs.
Full hosting: Suitable for enterprises without a dedicated IT team. Daily monitoring, maintenance, fault handling and security updates of servers are all handed over to us, and you only care about business. It is equivalent to having an outsourced IT department.

All solutions support billing by number of servers and annual contract. You can go to the enterprise for demand assessment first and then customize them.

⚠️ Two of the most overlooked risks:One is that no one noticed after array degradation, and the other is that no one noticed the failure of backup tasks. Many customers did not realize RAID degradation and backup had long stopped until the day of data loss. The core value of maintenance is that someone keeps an eye on these silent killers for you.

real case

This is how we help our clients solve problems.

One inspection averted a data disaster

In May 2026, when we conducted a quarterly inspection of a financial company, we found that a hard drive in its server RAID 5 had a large number of bad sectors (the system did not alarm), and the backup task had stopped running for two weeks due to insufficient storage space. These two hidden dangers are superimposed. Once another disk breaks, all data will be lost. We replaced the faulty disk and rebuilt the array that day, expanded the backup storage and resumed the backup task. The customer responsible person said: The money spent on this inspection may have saved our company.

Manufacturing companies maintain maintenance for three years, and the number of downtimes is reduced to zero

A manufacturing company has signed a standard maintenance contract since 2023. In the past three years, we have replaced three hard drives with bad sectors and one aging power supply in advance through regular inspections. We have done six in-depth repair. In the past three years, the server has zero sudden downtime. The IT head has changed from worrying every day to basically not worrying. The customer renewal rate is high.

price reference

Test first, quote later, repair later

Item	Reference Price	Notes
Single on-site inspection	From RMB 300/time	Health report included
Basic inspection version	Quote by year	Quarterly inspection + remote inspection
Standard Maintenance Edition	Quote by year	Monthly inspection +7
Full hosting	on-demand customization	No dedicated IT application
Annual deep service	RMB 500/set	Dust removal + thermal paste + detection

* The above is the reference price, the specific quote after diagnosis shall prevail; batch/enterprise customers can negotiate discounts. Final pricing is subject to the actual on-site inspection.

FAQ

About the daily maintenance of the server, we are often asked

We only have one or two servers. Is maintenance necessary?

If these two servers carry core business or important data, it is necessary. Even if you only do quarterly inspections, you can find most hidden dangers in advance. The inspection cost of one or two servers is very low, but it is worth avoiding the loss of one downtime.

What's the difference between maintenance and asking you to repair if there's a problem?

Calling for repair is to put out the fire after something goes wrong, and the business has been damaged; maintenance is to prevent fires as usual and try not to cause problems. In terms of cost, an emergency repair + business loss often exceeds one year's repair fee. The core of maintenance is to Turn passive into proactive.

During the maintenance period, the hardware is broken. Who will pay for the replacement cost?

Maintenance costs include labor and inspection services, hardware spare parts costs are calculated separately (but we can supply them at channel prices, cheaper than market retail). Full hosting version can be negotiated to include some spare parts. The scope and fees are spelled out in writing when signing, and any work beyond that scope is confirmed with you first.

Can you handle both the Internet and computers?

Yes. We have network engineering and computer repair teams, which can provide overall IT outsourcing of server + network + terminal, and solve all IT operation and maintenance needs of enterprises in one stop.