IT Outsourcing & O&M

It is not cost-effective for a company with less than 50 people to maintain a full-time IT department (monthly salary of 6-8 thousand is not necessarily reliable), but computer network printers have problems every day. Outsource them to us by times/by month, and spend a few thousand RMB to buy a "on-call IT department".

The real dilemma of SME IT,What does outsourcing service manage (service)Three collaboration models, by company size real case price reference FAQ

The real dilemma of SME IT, how many of you have won

No dedicated IT: When the computer breaks down, look for "colleagues who know computers." Colleagues who are half-baked get worse and worse, and finally the job falls to the administrative head.
It's not cost-effective to keep full-time IT: In an enterprise with less than 50 people, an IT monthly salary is 6- 8,000, nearly 100,000 a year, but he may really work for a few days a month, and fish in the rest of the time — not a human problem, but a workload that cannot support a post.
It's too passive to find people by order: only when it is broken, redescribe the environment and renegotiate every time, and find no one to worry about in case of emergency (network disconnection, server downtime).
The problem recurs and no one can cure it.The printer gets stuck every day, the Internet drops every day, and the same computer is repaired every month-because no one is doing a "radical cure," they are all dealing with the surface.

The logic of IT outsourcing:You buy "ready to respond + proactive prevention + cure" instead of "sitting alone in your company."

What exactly does outsourcing service manage (list of what we cover)

Our IT outsourcing is covered by three lines of "equipment + network + people":

Desktop support: Employee computer failure, software installation, system problems, email configuration, printer/scanner/projector and other peripherals-employees contact us directly without administrative transmission.
network operation and maintenance: Router/switch/wireless AP maintenance, network troubleshooting, Wi-Fi coverage optimization, Internet behavior management, VPN/remote office configuration.
server and data: File server/ERP server daily maintenance, permission management, backup configuration and verification, antivirus and security hardening (see deep maintenance)Server Maintenance).
assets management: IT equipment ledger, procurement advice (help you compare prices, do not earn price difference), scrap evaluation.
Incident Response Service: Emergency such as network disconnection, downtime, poisoning, etc. shall be handled first, and the standard file shall respond within 4 hours.

Three cooperation models, selected according to company size

On-call service: No contract, call us by phone/WeChat, pay per time (on-site from RMB 150/time, remote from RMB 80/time). Suitable for micro companies with few problems (less than 10 people). Old customers enjoy priority response.
Monthly inspection (main mode): Fixed monthly fee, including monthly on-site inspection N times + unlimited remote support + on-site discount price. Suitable for 10-50 companies. Monthly fee approved by the amount of equipment: 20 computers + basic network typical quote RMB 1500–2500/month--less than half IT salary, get a team.
On-site outsourcing (large): More than 50 people or IT-intensive (e-commerce, design company), we send engineers to stay 1-3 days a week, the rest of the time remote + emergency. Cost negotiable.

All modes include: dedicated service WeChat group (boss + administration + our engineers), work order record for each service, quarterly IT health report (equipment aging warning, safety risk, optimization suggestion).

⚠️ Choose IT outsourcing to avoid three pits:① Ask about the response time limit and write it into the contract ("as soon as possible" does not count);② Ask about "monthly subscription does not include on-site times"-some low-cost monthly subscription actual remote perfunctory, on-site additional charges;③ Let the service provider do a free IT physical examination before signing the contract, see the report professionalism-The report is full of "recommended replacement of equipment" and no specific diagnosis, carefully selected.

real case

This is how we help our clients solve problems.

25-person e-commerce company monthly outsourcing for one year, failure work orders reduced by 70%.

In early 2026, a 25-person e-commerce company in Panyu signed our monthly outsourcing contract.(28 computers, 2 servers, broadcast room network). Status before signing the contract: The administration spent a lot of time dealing with computer problems every month, the live broadcast was cut off twice during the promotion period (heavy losses), and the boss's computer was hit by a mining Trojan horse for half a year. We did a comprehensive physical examination + rectification in the first month after taking over: Direct broadcast room network is divided into VLAN separately and double lines (Telecom + Unicom Load Balancer, automatic switching after a break), all 28 computers were cleaned and disinfected (3 were found to be infected), and the server was equipped with daily backups. After that, the annual data: the fault work order rose from 14 to 4 per month, and there were two major promotions (618/double 11) with zero interruption of live broadcasting. The administration finally did not need to be a "network manager." The monthly fee was RMB 2000. The boss's evaluation was "It is much more worry-free than looking for someone before it is broken, and it saves money by calculating the general ledger."

The law firm's small team of 10 people provides on-demand services, and the long-standing problems of printers and networks have been eradicated.

A 10-person law firm in the office building, two long-standing difficulties: shared printer every day offline, office Wi-Fi meeting video stuck. Before looking for a computer city repair, change a printer driver good two days and commit. After finding us, press on-site (RMB 150/time): The printer problem was found to be print server (an old computer concurrently) hibernation setting +IP conflict dual problem, changed to static IP+ off hibernation + changed an entry-level network print server (RMB 300) radical cure;Wi-Fi stuck is the office building channel congestion (More than 20 APs around crowded in 1/6/11 channels), replaced the AP supporting 5G frequency band and made channel planning, video conference no longer stuck. Two on-site plus a device cost less than RMB 1000, the problem is cured. Small companies do not need monthly subscription, according to the sub-mode + reliable people is the optimal solution.

price reference

Test first, quote later, repair later

Item	Reference Price	Notes
remote support	RMB 80/time	Monthly customer free
on-site by time	From RMB 150/time	Including 1 hour, overtime RMB 80/hour
Monthly outsourcing (10-30 people)	RMB 1500–2500 per month	2 monthly inspections + unlimited remote
Monthly outsourcing (30-50 people)	RMB 2500–4000 per month	Monthly inspection 4 times + Incident Response Service
field outsourcing	Quote on request	1-3 days per week
Free IT check-up	RMB 0	Comprehensive pre-contract assessment + report

* The above is the reference price, the specific price after inspection/survey shall prevail; batch/enterprise customers can negotiate discounts. Final pricing is subject to the actual on-site inspection.

FAQ

About IT Outsourcing O&M, we are often asked

Monthly outsourcing or recruiting an IT which is cost-effective?

Outsourcing is basically cost-effective for less than 50 people. The annual cost of a full-time IT is RMB 80,000–120,000 (salary + social security + recruitment), and outsourcing is RMB 20,000–40,000 a year. Moreover, behind outsourcing is a team (network, server, and data recovery have their own expertise). It is impossible for one person to have a whole team. More than 50 people or IT is a core business (such as software companies), consider the combination of full-time + outsourcing emergency.

How fast do you respond? Do you call out?

Standard monthly package: remote problem response within 15 minutes (WeChat group direct within working hours), on-site within 4 hours (Panyu Nansha), emergency (network disconnection/downtime) 2 hours. These are written into the contract. Customer by time: mainly the next day, old customers priority. Our engineers stationed in Panyu Dalong Street, to Panyu most towns within 40 minutes by car.

What if something goes wrong at night and on weekends?

Monthly customers enjoy 7×12 hours WeChat group response (08:00–20:00), emergency (server downtime, large network) telephone direct to the engineer on duty. 24 hours full time response is full file protection service, suitable for enterprises with zero tolerance of downtime.

Does outsourcing have access to confidential company data?

All our engineers sign confidentiality agreements, and you can arrange for someone to accompany you during the service process. Sensitive system maintenance (financial/customer data) can only be remotely guided by your personnel. Formal NDA can be signed before cooperation. 15 years of service to hundreds of local enterprises.